Frequently Asked Questions

MidwifePlus Shop is a UK-based online store offering maternity, postnatal recovery and baby-care essentials. Founded by an experienced registered midwife, our shop focuses on practical products that support comfort, preparation and everyday parenting needs.

Our products are selected for their intended uses, but individual needs and sensitivities vary. Please read each product's description, ingredients, instructions and safety warnings before use. If you are unsure whether a product is suitable for you or your baby, seek advice from an appropriate healthcare professional.

Not all products sold by MidwifePlus are medical products or require medical approval. Where a product has a specific certification or regulatory status, we aim to provide accurate information in its description. Our founder's professional midwifery background does not constitute medical approval of individual products.

MidwifePlus sources products from different suppliers, including international manufacturers. We aim to provide accurate product information and are happy to answer questions about the manufacturing origin of individual items.

Product safety is important to us. We review relevant supplier information and applicable product requirements before offering items for sale. Where specific testing or certification information is available and verified, this may be included in the product description.

Browse our shop, select your preferred products, add them to your basket and proceed to checkout. Follow the instructions to enter your delivery details and complete your purchase.

Available payment methods are displayed securely during checkout. Please check the payment options provided before completing your order.

If you need to change or cancel an order, please contact us as soon as possible using our website contact form. We will try to accommodate your request before dispatch.

Your statutory cancellation rights remain unaffected.

Once your order has been successfully placed, you should receive an order confirmation at the email address provided during checkout. Please check your spam or junk folder if it does not arrive.

We currently focus on customers in the United Kingdom. Available delivery destinations and any applicable restrictions are shown during checkout.

Delivery charges depend on your order and the available shipping options. The applicable delivery cost will be displayed before you complete your purchase.

Estimated delivery times are provided during checkout or in our Delivery Policy. We aim to dispatch orders promptly, although delivery times may vary depending on the courier and destination.

If tracking is available for your chosen delivery service, we will provide the tracking details once your parcel has been dispatched.

Please contact MidwifePlus if your order has not arrived within the expected delivery period. We will investigate with the delivery provider and help resolve the issue in accordance with your consumer rights.

Please contact us promptly with your order number, a description of the problem and photographs where possible.

We will review the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.

For most online purchases, you have a legal right to cancel within 14 days of receiving your goods, without giving a reason.

Certain exceptions apply, including qualifying sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Please refer to our Returns & Refunds Policy for further information.

Returns depend on the product and its condition.

For qualifying sealed hygiene products, the statutory change-of-mind cancellation right may not apply once the hygiene seal has been broken.

This does not affect your rights if a product is faulty, damaged or not as described.

Please contact MidwifePlus before returning an item so we can provide the appropriate return instructions.

Do not send products to an address unless it has been confirmed by our customer service team.

Return postage arrangements depend on the reason for the return and the terms communicated before purchase.

Where an item is faulty or does not conform to the contract, MidwifePlus will meet its applicable legal obligations regarding return costs.

Once a refund is due, we will process it in accordance with UK consumer law.

For qualifying change-of-mind cancellations, refunds must generally be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed.

Each product listing provides information about its intended use, features and contents. Please review these details carefully to determine whether the product meets your needs.

If you have specific medical concerns, consult your midwife, GP, pharmacist or another appropriate healthcare professional.

Our recovery kits bring together selected practical essentials to help with postnatal preparation and comfort.

Individual needs vary, and the kits are not intended to replace professional maternity care or any products specifically recommended by your healthcare team.

Please check the contents of each kit before purchasing.

Suitability depends on the individual product, your recovery and any advice given by your healthcare team.

Always follow the manufacturer's instructions and seek professional advice before using products near a surgical wound.

Skin sensitivity varies between individuals. Please review the ingredients and warnings before use.

Do not assume that a product is hypoallergenic or suitable for sensitive skin unless this is specifically stated and supported by appropriate evidence.

Discontinue use if irritation occurs and seek medical advice where necessary.

No. MidwifePlus Shop provides retail products and general product information, not personalised medical diagnosis or treatment.

If you have concerns about your health or your baby's wellbeing, please contact an appropriate healthcare professional.

You can contact us using the Contact Us page on our website.

Please include your order number when making an enquiry about an existing purchase.

Yes. Many maternity and postnatal essentials may make thoughtful gifts for expectant parents and new families.

Please check individual product descriptions and available delivery options before ordering.

We may occasionally offer promotional prices, special offers or discounts on selected products.

Any applicable conditions, eligibility requirements and expiry dates will be provided with the promotion.

Yes. We welcome enquiries from organisations and businesses whose products or services align with our commitment to supporting mothers, babies and families.

Please contact us through our website to discuss potential opportunities.

We take the protection of customer information seriously and process personal data in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for details about how your information is collected, used, stored and protected.