Product Information and Safety Notice

1 Product information and suitability

Read the product description, labels, manufacturer instructions, age or weight restrictions, ingredients where relevant, warnings and care guidance before use. Retain instructions needed for safe use. Follow intended-use and storage limits; do not use a damaged product or a product past a stated safety-related expiry date.

Product descriptions provide general information rather than individual medical advice. If unsure about suitability for you or your baby, ask an appropriate qualified professional. This does not remove our duty to supply goods of satisfactory quality, as described and fit for applicable purposes, or transfer responsibility for defective goods to you.

2 Safety and labelling responsibilities

We must meet applicable product safety, traceability and labelling obligations for our role in the supply chain and the destination market. Our duties may differ as retailer, distributor or importer. Great Britain and Northern Ireland do not have identical product regimes for every category.

We must not supply products we know, or should know, are unsafe. Compliance evidence must be appropriate to the particular goods; no blanket certification or independent-testing claim is made here. Medical devices, cosmetics, electrical products, toys and other specialist categories may have additional requirements. A general safety notice does not determine a product’s classification or replace required product-specific information.

Supplier and product identification information must be maintained as required so that safety concerns and affected goods can be traced. Where mandatory safety information, instructions or identification are missing, goods must be assessed and withheld from sale until the issue is properly resolved. A supplier’s assurance or overseas standard alone does not establish UK compliance.

3 Report a problem

If a product may be unsafe, stop using it. If there is injury or an urgent health concern, obtain medical help first; call 999 for an emergency. Then email shop@midwifeplus.com with the product name, order details and a brief explanation. A batch or lot number and photographs can help if safely available, but are not absolute conditions of reporting or exercising rights.

Keep the item and packaging safely where possible. Do not continue using it to test a suspected fault. Do not post a leaking, hazardous or damaged electrical item without agreeing a safe return method. Tell us if safe storage is not possible.

4 Assessment notifications and recalls

We assess safety reports promptly and take proportionate steps such as holding stock, stopping sale, checking related batches, contacting suppliers and seeking competent advice. We must notify and cooperate with relevant enforcement authorities when the applicable law requires; notification is not merely an optional customer-service step.

Where withdrawal, recall or another corrective action is required, we provide clear identification and instructions and use available order records to contact affected customers where lawful. We also publish relevant notices through appropriate channels. We must not assume all affected users can be reached by email alone.

Follow the specific notice about stopping use, storage, return, repair, replacement or refund. Recall arrangements must meet the applicable rules, including destination-specific requirements, and must not improperly shift required costs to customers. We keep necessary action records and review whether the corrective action has been effective.

5 Your remedies and personal information

Unsafe, faulty, damaged, misdescribed or incorrect goods may carry rights to reject, refund, repair, replacement or other remedies under applicable consumer law. Hygiene restrictions on change-of-mind cancellation do not remove those rights. You do not have to pursue the manufacturer instead of MidwifePlus as seller.

Our Returns Refunds and Cancellation Policy explains the process, including contacting us for the return address or an agreed return method. We use relevant order and report information for safety, legal and complaint purposes under the Privacy Notice. A safety communication is not consent to marketing.

Nothing excludes liability that cannot lawfully be excluded, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation. This notice does not certify that every product currently offered has passed a technical compliance audit.