Returns Refunds and Cancellation Policy

1 Your rights

Nothing here removes your statutory rights. Change-of-mind cancellation and remedies for faulty, unsafe, damaged or misdescribed goods are separate. Sale and discounted goods carry the same statutory protections as other goods.

2 Cancel a change of mind purchase

You may withdraw an offer before acceptance. For most accepted online goods orders, you may cancel without giving a reason up to the end of 14 days after the day you or your nominated recipient receives the goods. For several goods ordered together and delivered separately, the period normally runs from receipt of the last item. For one item delivered in lots or pieces, it runs from the last lot or piece. For regular delivery of goods over a defined period, it normally runs from the first delivery.

Send a clear cancellation statement before the deadline to shop@midwifeplus.com or via contact us form on the website. You may use the model form below, but you do not have to. Cancellation does not require our prior approval or a return-authorisation number. Where required cancellation information was not supplied, the law may extend the cancellation period.

3 Return address and sending goods back

To arrange a return, contact MidwifePlus at shop@midwifeplus.com. We will provide the return address and instructions or agree a collection, ParcelShop or locker arrangement. Do not send goods to an unagreed locker. You may notify cancellation in the same message; you do not have to wait for our reply to cancel.

Unless we agree to collect, send or hand back the goods without undue delay and within 14 days after the day you tell us you are cancelling. We must respond promptly with instructions and must not obstruct a lawful return. If no separate return address is supplied, the statutory fallback address rules apply, including our postal contact address above. Contact instructions do not shorten statutory periods or make rights dependent on permission.

For a change-of-mind return, you bear the direct return cost. For goods not normally returnable by post, we must disclose the return cost before purchase. We do not charge a restocking or administration fee. Reasonable packaging and proof of dispatch are recommended; original transit packaging is not an absolute condition of statutory cancellation.

4 Cancellation refunds

We refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, evidence that you sent them back. If we offer to collect the goods, the deadline is 14 days after you notify cancellation. We may withhold reimbursement only as the law permits.

For a cancellation of the whole order, we refund the price and the charge for our least expensive standard delivery option. We need not refund the extra cost of a premium delivery method you selected. For a partial cancellation, delivery charges that would still have applied to retained goods are not automatically refundable.

Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. We may deduct only actual diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, and only where required cancellation information was given. A deduction is not automatic merely because packaging was opened.

5 Limited cancellation exceptions

A statutory exception may apply to sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed after delivery. We must disclose an applicable product-specific exception before purchase. Opening an ordinary outer parcel is not by itself unsealing a relevant hygiene seal. Maternity, baby, feeding or personal-care products are not all excluded as a class.

Other exceptions, such as clearly personalised or rapidly perishable goods, apply only where legally relevant and disclosed as required. We do not claim an exception simply because an item was ordered from a supplier for you. No change-of-mind exception removes rights for faulty or misdescribed goods.

6 Faulty damaged incorrect or unsafe goods

Goods must be of satisfactory quality, match their description and be fit for their usual purpose and any particular purpose you make known and we accept. If they do not, you generally have a 30-day short-term right to reject, subject to the statutory rules for commencement, perishable goods and any pause while repair or replacement is agreed.

After that period, repair or replacement, price reduction or the final right to reject may apply under the statutory conditions. Where a fault appears within six months, it is generally presumed to have existed at delivery unless the trader proves otherwise or that presumption is incompatible with the goods or fault. These are summaries, not limits on your remedies.

Contact shop@midwifeplus.com with the order and problem details. You do not have to approach the manufacturer first, use the cancellation form or prove an order solely with the original receipt where other evidence establishes the purchase. We bear reasonable return costs where legally required and agree collection or return arrangements. A refund due after rejection must be made without undue delay and within 14 days after we agree entitlement, with no refund fee.

If a product appears unsafe, stop using it and seek medical help where appropriate before contacting us. Follow any recall or safe-return instructions. Do not post a leaking, hazardous or damaged electrical item without agreeing a safe method. Safety procedures must not remove statutory remedies.

7 Complaints and applicable law

We acknowledge complaints within five working days and aim to respond within ten working days, explaining any delay. You may request internal review and use available legal remedies. Our Website Terms explain complaints and any applicable alternative dispute resolution information.

The law of England and Wales governs our shop terms. Consumers elsewhere in the UK retain mandatory protections and consumer jurisdiction rights available where they live. This policy must be read consistently with those rights.

Model cancellation form

Complete and send only if you wish to cancel. Any other clear cancellation statement is equally acceptable.

To MidwifePlus Ltd; shop@midwifeplus.com. This is a cancellation-notice email address; obtain goods-return instructions as described above.

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods: __________________________________________________
Ordered on / received on: __________________________________
Consumer name or names: __________________________________
Consumer address: ________________________________________
Signature only if sent on paper: ______________________________
Date: ___________________________________________________
Delete whichever wording does not apply.